ASI2300 ASI Operations Management (5 Modules)
ASI2300 ASI Operations Management (5 Modules)
Price: $795.00
Unit name
Operations Management Cert III
Unit Duration
The time taken to complete this Unit will be approximately 50 hours
Unit Code
ASI2300
Unit Purpose
In this Unit you will study the following Modules:
ASI2301
Introduction to Management
To develop an appreciation of the application of business principles in the service environment and to acquire the required skills for managing the key business activitie.
To develop an appreciation of the application of business principles in the service environment and to acquire the required skills for managing the key business activitie.
ASI2302
Human Resources management
To develop a knowledge of human resource issues in the operations environment and to be able to effectively manage all related requirements according to corporate policies and corresponding directives.
To develop a knowledge of human resource issues in the operations environment and to be able to effectively manage all related requirements according to corporate policies and corresponding directives.
ASI2303
Introduction to Industrial Relations
To develop an understanding of industrial relations issues relative to the service industry and to discover the processes involved in achieving industrial harmony and good relations between employees and management.
To develop an understanding of industrial relations issues relative to the service industry and to discover the processes involved in achieving industrial harmony and good relations between employees and management.
ASI2304
Introduction to Quality
To develop and understanding of the role of quality in industry including quality standards and accreditation, and the quality processes in use today. The practical issues of quality will also be developed and related to business performance.
To develop and understanding of the role of quality in industry including quality standards and accreditation, and the quality processes in use today. The practical issues of quality will also be developed and related to business performance.
ASI2305
Customer Service
To develop and understand the key issues in providing excellent customer service.
To focus on acquiring the knowledge and skills for providing and promoting these attributes.
To develop and understand the key issues in providing excellent customer service.
To focus on acquiring the knowledge and skills for providing and promoting these attributes.
Unit Objectives
ASI2301
To understand the principles for
preparing a business plan
Describe the rational and criteria for business case development
Explain the role of business reporting systems
Describe the requirements for operations performance analysis
Explain the significance of productivity measures
Describe the purpose of role and productivity measures
Describe the process of financial results achieved
Explain how cost control measures are managed
Explain the impact of quality costs on service performance.
Describe the rational and criteria for business case development
Explain the role of business reporting systems
Describe the requirements for operations performance analysis
Explain the significance of productivity measures
Describe the purpose of role and productivity measures
Describe the process of financial results achieved
Explain how cost control measures are managed
Explain the impact of quality costs on service performance.
ASI2302
To identify the principal human resource
issues that apply to managing a service operation
Describe the process of appraising the performance of staff
Explain human resource policies relevant to a service business
Explain the difference between weekly/fortnightly paid personnel and monthly paid staff
Describe the process for recruiting staff with emphasis on selection
Identify human resource services available in industry today.
Describe the process of appraising the performance of staff
Explain human resource policies relevant to a service business
Explain the difference between weekly/fortnightly paid personnel and monthly paid staff
Describe the process for recruiting staff with emphasis on selection
Identify human resource services available in industry today.
ASI2303
To understand the current Industrial
relations system as it applies to a service environment
Describe the types of awards and agreements that apply to service staff
Explain the characteristics of union/employer relations that apply to service staff
Describe the role of management in developing good industrial relations
Explain developments in industrial relations that will impact on business in the new millennium.
Describe the types of awards and agreements that apply to service staff
Explain the characteristics of union/employer relations that apply to service staff
Describe the role of management in developing good industrial relations
Explain developments in industrial relations that will impact on business in the new millennium.
ASI2304
Explain the background to quality
accreditation today
Describe the quality accreditations standards applicable to industry
Explain the concept of Total Quality Management (TQM)
Describe the "Continuous Improvement Cycle " (CIC) and its relation to quality
Describe the quality management tools available for monitoring quality
Explain the relationship between operations standards and quality
Explain the purpose of bench marking.
Describe the quality accreditations standards applicable to industry
Explain the concept of Total Quality Management (TQM)
Describe the "Continuous Improvement Cycle " (CIC) and its relation to quality
Describe the quality management tools available for monitoring quality
Explain the relationship between operations standards and quality
Explain the purpose of bench marking.
ASI2305
Identify the factors
impacting on the level of service provided to customers
Describe the relationship of an organisations culture to the service provided
Describe customer requirements for service
Explain how a good service image can be promoted
Explain the relationship between organisation behaviour and customer service.
Describe the relationship of an organisations culture to the service provided
Describe customer requirements for service
Explain how a good service image can be promoted
Explain the relationship between organisation behaviour and customer service.
Unit Topics
ASI2301
Business plan preparation
Business case development
Business reporting systems
Quality measures, quality systems
Operations performance, productivity, data base recording
Financial reporting
Expense control measures
Quality costs, product reliability.
Business case development
Business reporting systems
Quality measures, quality systems
Operations performance, productivity, data base recording
Financial reporting
Expense control measures
Quality costs, product reliability.
ASI2302
Human resource policies
Staff appraisal processes
Principals of staff recruitment
Staff salary pay arrangements
Human resource services.
Staff appraisal processes
Principals of staff recruitment
Staff salary pay arrangements
Human resource services.
ASI2303
The Industrial Relations
system in Australia today
Awards, agreements, enterprise bargaining
Negotiating successfully with staff
Resolving conflict
Industrial relations in the new millennium
Management and the union movement.
Awards, agreements, enterprise bargaining
Negotiating successfully with staff
Resolving conflict
Industrial relations in the new millennium
Management and the union movement.
ASI2304
ISO 9000, AS 3900
Total Quality Management (TQM) continuous Improvement Cycle (CIC)
Global drive for quality
Quality tools for managers
Quality accreditation, Bench marking.
Total Quality Management (TQM) continuous Improvement Cycle (CIC)
Global drive for quality
Quality tools for managers
Quality accreditation, Bench marking.
ASI2305
knowing your customer
Being customer focused
Adding value
Exceeding the customer expectations
Winning the customer's confidence
Culture and service.
Being customer focused
Adding value
Exceeding the customer expectations
Winning the customer's confidence
Culture and service.
Unit Outcomes
ASI2301
A number of practical
applications of business principals will have been
learnt, particularly with respect to business plan
preparation, Business case development, and monitoring
and reporting on results achieved,
Participants will also have developed an important business focus and orientation for managing a successful business.
Participants will also have developed an important business focus and orientation for managing a successful business.
ASI2302
An awareness of the scope of
Human resource issues will have been developed along
with the ability to apply these principles in a
professional manner. The consequences of poor decisions
will also have been highlighted.
ASI2303
Participants will have a
broadened understanding of "Industrial
Relations" environment and learned the principals
for managing work based industrial issues with the
minimum of conflict. Learning will also have covered the
industrial relations system currently in place in
Australia today including likely changes in the future.
ASI2304
The importance of quality in
industry today will have been developed with emphasis on
quality accreditation. The process of making quality a
reality will also be established through the study of
quality techniques in use today.
ASI2305
The ability to effectively
relate to customers through the development of the key
skills required for achieving maximum customer
satisfaction will be the prime learning outcome of this
subject. In addition, participants will have learned the
principals for success in providing the best possible
service to their customers.
ASI Number : 2300
Assignments : 25
Course Code : ASI2300
Qualification : Certificate III
On Line : Yes
Distance Learning : Yes
Pre Requisite : Nil