ASI2400 ASI Management Perspectives (5 Modules)
ASI2400 ASI Management Perspectives (5 Modules)
Price: $795.00
Unit name
Management Perspectives Cert III
Unit Duration
The time taken to complete this Unit will be approximately 50 hours
Unit Code
ASI2400
Unit Purpose
To Understand the principals and processes involved in
a service logistics operation and to acqu8ire the
knowledge required for achieving an efficient and cost
effective logistics management system
To develop an understanding of workshop management and the significance of this function to the overall performance a service operation.
To develop the principals for effectively communicating with management and staff
To analyse the concepts of a customer care program and how they are interpreted by organisations today
To recognise the need for partnerships in the service business of the new millennium and to develop the requirements for establishing various types of partnerships
To understand the importance of Occupational Health and safety legislation, and regulations along with the principles for managing and operating an effective Occupational Health and Safety system.
To develop an understanding of workshop management and the significance of this function to the overall performance a service operation.
To develop the principals for effectively communicating with management and staff
To analyse the concepts of a customer care program and how they are interpreted by organisations today
To recognise the need for partnerships in the service business of the new millennium and to develop the requirements for establishing various types of partnerships
To understand the importance of Occupational Health and safety legislation, and regulations along with the principles for managing and operating an effective Occupational Health and Safety system.
Unit Objectives
ASI2401
Logistics Management
Identify the requirements for cost efficient spares management
Identify the costs relating to a logistics operation for the movement of replacement parts and associated repairs
Explain the importance of proper capital expenditure planning
Describe the options for operating a logistics management system
Explain the role of the service management system in logistics control
Identify the quality issues relating to spares management
Explain the options for the fast tracking of spares
To identify the processes involved in workshop repair
Describe the quality measures required in the repair process
Explain the issues of direct concerns to the operations manager with respect to the repair process
Explain the significance of "Electrostatic Discharge" in particular operations.
Identify the requirements for cost efficient spares management
Identify the costs relating to a logistics operation for the movement of replacement parts and associated repairs
Explain the importance of proper capital expenditure planning
Describe the options for operating a logistics management system
Explain the role of the service management system in logistics control
Identify the quality issues relating to spares management
Explain the options for the fast tracking of spares
To identify the processes involved in workshop repair
Describe the quality measures required in the repair process
Explain the issues of direct concerns to the operations manager with respect to the repair process
Explain the significance of "Electrostatic Discharge" in particular operations.
ASI2402
Effective Communications
To develop the art of listening
To be able to be given direction in a professional manner
To establish the relationship between knowing the business and achieving good communications
To establish the importance of knowing your people
To identify the dangers in communicating via correspondence
How to achieve the best results through the use of memorandums.
To develop the art of listening
To be able to be given direction in a professional manner
To establish the relationship between knowing the business and achieving good communications
To establish the importance of knowing your people
To identify the dangers in communicating via correspondence
How to achieve the best results through the use of memorandums.
ASI2403
Customer Care
To redefine customer care
To research and analyse the market today
To understand customer perceptions
To determine service standards and expectations
To plan and implement a customer care philosophy
To examine customer care in action.
To redefine customer care
To research and analyse the market today
To understand customer perceptions
To determine service standards and expectations
To plan and implement a customer care philosophy
To examine customer care in action.
ASI2404
Strategic Alliances
To identify the types of partnerships to consider in a service relationship
Explain the purposes and benefits of a partnership
Describe the requirements for establishing partnerships
How to make a partnership agreement and maintain an effective relationship
Explain the importance for partnerships in the new millennium.
To identify the types of partnerships to consider in a service relationship
Explain the purposes and benefits of a partnership
Describe the requirements for establishing partnerships
How to make a partnership agreement and maintain an effective relationship
Explain the importance for partnerships in the new millennium.
ASI2405
Ensure a safe workplace
Ensure the development, implementation, evaluation and monitoring of effective preventation programs for the workplace
Identify potential and current health and safety hazards in the workplace
Collect, analyse, interpret and use workplace data in a systematic manner
Consult and communicate recognising the industrial framework and social context of the workplace
Apply knowledge of relevant legislation, standards and codes of practice in day to day activities
Assess the workplace management systems and apply sound management practices to all aspects of the occupation health and safety function.
Ensure the development, implementation, evaluation and monitoring of effective preventation programs for the workplace
Identify potential and current health and safety hazards in the workplace
Collect, analyse, interpret and use workplace data in a systematic manner
Consult and communicate recognising the industrial framework and social context of the workplace
Apply knowledge of relevant legislation, standards and codes of practice in day to day activities
Assess the workplace management systems and apply sound management practices to all aspects of the occupation health and safety function.
Unit Topics
ASI2401
Workshop repair operations
Workshop repair as a business
Quality measures
Electrostatic Discharge (ESD) protection
Spares inventory control
Workshop repair control systems
Logistics control systems
Principals of spares management
Logistics as a business
Quality issues
Fast-track delivery systems.
Workshop repair as a business
Quality measures
Electrostatic Discharge (ESD) protection
Spares inventory control
Workshop repair control systems
Logistics control systems
Principals of spares management
Logistics as a business
Quality issues
Fast-track delivery systems.
ASI2402
Art of listening
Giving direction
Knowing your people
Knowing the business
Use of memorandums
Use of media.
Giving direction
Knowing your people
Knowing the business
Use of memorandums
Use of media.
ASI2403
Market research
Tools for use
Customer perceptions
Developing a customer care strategy
Establishing the commitment
Importance of teams
Making customer care a habit.
Tools for use
Customer perceptions
Developing a customer care strategy
Establishing the commitment
Importance of teams
Making customer care a habit.
ASI2404
Types of partnerships
Creating service partnership
How a partnership works
Partnership souring
Making partnership sourcing happen.
Creating service partnership
How a partnership works
Partnership souring
Making partnership sourcing happen.
ASI2405
Overview
Developments in OH & S in Australia
National OH & S Commission
Principles of OH & S
Duty of care
Policy
Benchmarking/Quality
National dangerous goods framework.
Developments in OH & S in Australia
National OH & S Commission
Principles of OH & S
Duty of care
Policy
Benchmarking/Quality
National dangerous goods framework.
Unit Outcomes
ASI2401
Participants will have
gained a sound appreciation of the techniques used along
with the processes involved in operating a service
logistics business. An Understanding of the alternative
approaches for offering a cost effective logistics
service will also have been achieved.
Participants will also have developed the concepts associated with workshop management along with an understanding of the factors which must be taken into account in order to achieve maximum productivity, efficiency, and response to the service operation.
Participants will also have developed the concepts associated with workshop management along with an understanding of the factors which must be taken into account in order to achieve maximum productivity, efficiency, and response to the service operation.
ASI2402
The ability to communicate
in a professional manner and how to avoid problems in
communication will be developed.
Participants will also be able to develop useful forms of communication to enable important messages or ideas to be effectively implemented.
Participants will also be able to develop useful forms of communication to enable important messages or ideas to be effectively implemented.
ASI2403
An ability to recognise the
factors which are critical to the successful
implementation of a professional customer care program
will be developed.
ASI2404
The concepts of the various
types of partnerships will have been developed along
with an understanding of how to establish effective and
lasting partnerships.
Participants will also learn the values associated with partnerships and the areas which require careful attention in forming a lasting and effective relationship.
Participants will also learn the values associated with partnerships and the areas which require careful attention in forming a lasting and effective relationship.
ASI2405
Participants will have
identified the core issues with respect to OH & S
and be able to effectively apply and manage these
principles where they are relevant to their respective
workplace environment.
ASI Number : 2400
Assignments : 24
Course Code : ASI2400
Qualification : Certificate III
On Line : Yes
Distance Learning : Yes
Pre Requisite : Nil