Most service managers are promoted to supervisory and management positions from the ranks of the service people in their organizations. Is this the case in your organization?

In such cases, learning the management skills required in is often done by trial and error or by copying from and seeking advice from other managers.

The problem is that time is money. Everyone is busy doing their own job. Customers can't and won't wait. Staff need supervision, training and support. Businesses are looking for productivity improvements and better bottom line and budgets need to be prepared and managed.

The question is: How does a service person become proficient at managing the various aspects of a service business without formal and systematic education to acquire these skills?

The Diploma course for Industry and Services Management addresses these issues in two ways..

1. The ‘Diploma of Industry and Services Management’, awarded by the prestigious Box Hill Institute of TAFE (Technical and Further Education). Awarded to students on successful completion of the course by attendance at the Institute, or by Distant Learning (correspondence).
   
   or...
   
2. A customized corporate in-house program using a selection of the same course material and modules for training that’s run by, and specific to, the service company. A diploma is not awarded, however credits for completed modules may apply.