Topics Include:

LEADERSHIP IN THE WORKPLACE: Leadership styles, Workplace influences, Leading a team, Self assessment, Delegation and motivation, Empowerment.

STRATEGIC PLANNING : Developing business plans, Vision, mission, goals and objectives.

FINANCIAL MANAGEMENT : Introduction to financial reporting including Income Statements and Balance sheets, budget preparation, key terms.

SELLING AND MARKETING SERVICES : Developing a marketing plan. Pricing, budgeting, profitability, projections, market positioning.

CONTRACT MANAGEMENT : Types of agreements, what to include, contractual law.

PRODUCT DEVELOPMENT : Product introduction, management and support.

ORGANISATION STRUCTURES : Impact of structures, centralised vs decentralised.

ORGANISATION BEHAVIOR : Demographic and psychological influences.

INFORMATION MANAGEMENT SYSTEMS :
Operational benefits, RIO, choosing a system.

BUSINESS PLANNING AND REPORTING :
Business planning, business case development, business reports, management skills.

QUALITY : Creating a quality system, TQM.

CUSTOMER SERVICE : Creating a customer service culture.

LOGISTICS MANAGEMENT : Cost effective spares management.

EFFECTIVE COMMUNICATIONS : The importance of good communications.

REPORT WRITING AND PRESENTATION SKILLS : The role of reports, developing good reporting skills.

GLOBAL ECONOMICS : Understanding the significance of global economics today.

PROJECT MANAGEMENT : The principals for developing effective project skills.

RESOURCE PLANNING AND DEVELOPMENT : Resource planning in an operations environment.

MANAGING CHANGE : The process for good change management.

STRATEGIC ALLIANCES : The development of strategic alliances and their impact in expanding business opportunities.

MEASURING PERFORMANCE : Appraisals, what to measure, how to use results.

INDUSTRIAL RELATIONS: Introduction to Workplace Agreements, Policies, Awards, Staff Selection and Supervision. Equal Opportunity and more.

ENSURING A SAFE WORKPLACE:
Principles and knowing your Obligations on Occupational Health and Safety, Dangerous Goods Policy, etc.

OVER 30 MODULES TO CHOOSE FROM.