Leader Communications and the ASISM have been providing training
and consulting to the services industry since 1994.
Our mission is to “Provide knowledge and skills to frontline managers wishing to become proactive and visionary managers capable of making a significant
contribution to senior management and their service business”.
Organisations today are moving to flatter management structures, consequently supervisors and frontline managers must be more than good day to day managers.
Supervisors and managers traditionally progress to their level as a result of their technical competence and leadership skills.
Frontline managers often lack the business skills and know-how in order to effectively develop the business.
Competition is forcing organisations to be more efficient and competent, and with the focus now on TQM and productivity, managers must be more effective and able to provide the business leadership required for the future.
Whether you are in the service industry or looking at a
career change, we recommend that you take a look
at the training we provide.
Our service management training is available in a flexible format, at any time
and anywhere. Your ability to learn the skills you need
is not limited by the usual academic calendar.
This means that you can pace yourself to suit your
situation and your training requirements.
